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GoToMyPC is Web-based screen-sharing software that allows you to access and use any of your computers through the GoToMyPC Web site, www.GoToMyPC.com. With GoToMyPC, you can remotely view your computer screen and access all of your computer's programs, email, files and network resources as if you were sitting at and using your computer locally, even though you may be a thousand miles away.
You can remotely access any or all of your computers from any other computer with an Internet connection and Web browser. You can access your email, applications, documents and network resources from your primary, or host, computer - just as if you were sitting in front of it. You have full and complete access to everything on all of your computers from anywhere. And because using GoToMyPC is just like being there, there is no compromise on speed or functionality for Web or non-Web applications.
To use GoToMyPC, register at the GoToMyPC Web site for a free trial or to purchase a plan. After you set up your account, download and install GoToMyPC on the computer you want to remotely access.The initial download and installation takes about 2 minutes.
If you forget the log-in password you created but still have access to the email associated with your account, click Forgot your password? below the Log In button. You will receive an email with instructions to change your password.
If you forget your access code, which is the password you create for a specific computer, you must be physically at the computer you want to access in order to change it. Right-click on the MYPC icon in the system tray, select Preferences and then select Authentication. Click the Change Access Code button and follow the prompts. On a Mac, click on the MYPC icon on the menu bar (at the top of your screen), follow the prompts and press “OK”.
Bookmarks can save valuable time – you won't have to type in your email address or look for our login page on a search engine ever again.
Bookmarking is easy – just go to the login page and press Ctrl+D at the same time in any browser. Alternative bookmarking methods for specific browsers include:
For Internet Explorer Click the "Save time and bookmark this page" link located directly below the area where you type in your email address and password.
For Firefox Click the star image located to the very right of the address bar.
Click once on the star to automatically place the page in the "Unsorted Bookmarks" folder.
Click twice on the star for a few more options, like saving the bookmark in the menu bar or in a specific menu folder.
For Safari Click the "+" sign to the very left of the address bar.
The GoToMyPC service uses a number of conventions to protect access to your computers.
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Multiple, Nested Passwords: To access a computer running GoToMyPC, you must have the email address associated with your account and 2 passwords that you create.You first log in to the secure Web site using your email address and personal password.Then, when you select the computer you want to access, you must enter a second password, the computer's unique access code, to complete the connection. An access code is required for all connections. To provide machine-level security, the computer's unique access code resides on the computer and is never transmitted or stored on Citrix Online servers.
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Strong Password Requirements: GoToMyPC requires that passwords be at least 8 characters long and contain both letters and numbers. These strict requirements protect you from using easily compromised or common passwords.
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Limited Number of Log-In Attempts: To protect against hacker attacks, GoToMyPC limits the number of times you can attempt to log in.
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End-to-End Authentication: Authentication occurs with a challenge/response mechanism using a secure MD5 methodology.
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Blank Host Computer Screen: Depending on your host computer configuration, you may be able to blank the screen of your host PC while you are remotely connected.
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Lock Keyboard and Mouse: You can lock your host PC's mouse and keyboard while connected in a GoToMyPC session.
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One-Time Passwords: You can generate a list of One-Time Passwords to further protect your host PC. Each password allows you to access your PC just once.
GoToMyPC has 128-bit Advanced Encryption Standard (AES) encryption built in. All data including screen images, file transfers, keyboard and mouse input and chat text is fully encrypted from end to end. The encryption key is unique for each connection and is based on the computer's access code and a random bit sequence. The access code itself resides on the host computer and is never transmitted or stored on Citrix Online servers. For this reason, it is impossible, even with the most sophisticated devices, to intercept the data necessary to decode the encryption. Transmissions cannot be hacked or compromised in any way.
Citrix Online has a strong privacy policy and will not disclose any of your personal information to third parties. And although Citrix Online servers broker all transmissions in the ASP product, personal data is fully encrypted the entire time. Citrix Online does not have access to this data or to the access code used to generate the unique encryption keys. Therefore, all data transmitted is completely private. Even if an unauthorized party were to gain access to Citrix Online servers, the data for individual connections could not be accessed or compromised.
You can browse our Web site without having cookies enabled. However, if you want to sign up to try or buy one of our products online, or if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.
GoToMyPC uses several methods to help you prevent unauthorized access to your computer. Although GoToMyPC has built-in protection features, by far the best protection is simply not to give out or compromise your user name, password or computer access code.
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Inactivity Access Code Prompt: If you are logged in but the service does not detect any activity on your computer for an extended period of time, you will be disconnected and prompted to log back in with your access code. You can set the period of time before disconnection: Right-click the MYPC icon in the system tray, then select Preferences and the Security tab.
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Prominent Notification When Computer Is Being Accessed: Whenever a computer running GoToMyPC is accessed remotely, a notice will appear on the screen. This prevents unauthorized parties from connecting to your computer without you being aware of it.
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Notification of Last Access: Upon login, you will be notified of your last login at the top of your My Computers page. This way you can be assured that no unauthorized access has taken place.
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Log of Sessions: You have access to a log of your sessions on your My Accounts page.
To increase your security when you invite a guest to view your computer, GoToMyPC includes:
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Limited Invitation Period: You can invite trusted parties to share your PC's screen by sending an email invitation that is valid only for a specified period of time. The email contains a special link that the guest can use to access your PC. If the guest does not activate the link within the allowable time, the link will become inactive.
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Granting Access Required: Once your invited guest attempts a connection, you will receive an on-screen notice that someone is requesting access. You must approve access before a connection can be completed.
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Share Control or View-Only Option: You have the option to allow guests to view your PC's screen with or without mouse and keyboard control. Even if you grant guests the ability to control your computer, you retain primary control and can end the session at any time.
GoToMyPC is highly reliable. Web-balancing switches monitor the network flow and transparently distribute server requests among all the servers. Redundant switches and routers, clustered servers and backup systems ensure reliability and scalability. GoToMyPC is up and running when you are.
Because GoToMyPC is a highly secure encrypted service, it provides no security risk to your company. And, because it enhances employee productivity by enabling employees to work from home and remote locations, most companies find great benefits in allowing their employees to use GoToMyPC.However, should you believe it necessary to block the GoToMyPC service for some employees, you can prevent unauthorized GoToMyPC use in your company through the GoToMyPC Authorization Management Service. If you are not currently a GoToMyPC Corporate customer, you can enroll in this free service by contacting GoToSales@citrixonline.com. If you are already a GoToMyPC Corporate customer, contact your GoToMyPC account manager to find out how this free service gives you more control over GoToMyPC access in your company.If you do not wish to enroll in the Authorization Management Service, you can prevent your company computers from being accessed via the GoToMyPC service by using your firewall to block access to the host poll.gotomypc.com. We do not recommend this method, however, as it prevents all GoToMyPC usage, including your authorized GoToMyPC users.
Yes. Through our free Authorization Management Service, GoToMyPC will gladly work with you to block selected Internet-visible IPs while still enabling authorized GoToMyPC account access. For companies who do not currently have GoToMyPC accounts but who wish to block access using our Authorization Management Service, please contact GoToSales@citrixonline.com. If you are an existing GoToMyPC Corporate account customer, please contact your account manager or email GoToAccounts@citrixonline.com.
GoToMyPC will occasionally contact you regarding your account. We haven't experienced Internet fraud or phishing attacks, but for extra security, here are a few things you can do to ensure an email is from us: 1) When directed to a secure Web site, make sure there is an icon of a lock on the lower right corner of the status bar. 2) Check that the Web site domain is www.gotomypc.com. 3) Go to our Web site, www.gotomypc.com, to log in to your account, rather than following any links in a suspicious email.
With GoToMyPC, the host computer's initial communications are through an outgoing TCP connection that is brokered by a Citrix Online server. Because outgoing connections generally do not pose a security risk, most firewalls allow them without any configuration required.In the event that a firewall does initially prevent a connection, you can take a couple of easy steps to enable GoToMyPC with firewalls. The steps you need to take will depend on whether the firewall is installed on the host or client computer.
GoToMyPC uses your existing Internet infrastructure, making use of unused incoming connections and available bandwidth and thereby reducing any bandwidth resource issues.
It is fully deployable and scalable in a broad range of network environments to provide a total remote-access solution to any business or individual user.
Yes, you can use a Mac as your host computer or as the computer you use to access your host computer. You can access a Mac from a Mac, a PC from a Mac or a Mac from a PC.
You can use GoToMyPC for the remote administration and support of unattended computers simply by installing it on those computers and leaving them on and connected to the Internet. If your customers use GoToMyPC, you can support them via the Guest Invite feature, which enables them to invite you to view and control their computers. If you provide extensive technical support, you should consider GoToAssist®, which allows you to remotely view and control anyone's computer via the Web. Visit www.GoToAssist.com for more information.
GoToMyPC PocketView is the fast, easy, secure and wireless way to access your PC in real time from any Pocket PC or Windows CE wireless device. Competing mobile-office applications offer access only to email, calendar and a few "Webified" applications. PocketView users can access and use all of their applications, files and intranet resources in real time.
You do not need to install PocketView. Once you have set up a GoToMyPC account and installed the software on your host PC, simply log in to the GoToMyPC Web site from your Windows Mobile, Pocket PC or Windows CE device and choose the host computer you wish to connect to. You will then be presented with the download needed to connect to that computer.You must download the loader program every time you connect to your remote computer, but it is only 50KB. Once the correct version of the main PocketView program (about 550KB) is downloaded, it will be cached on your device so it will not need to be downloaded again.PocketView is installed through download-on-demand. If you want to pre-install PocketView and avoid going through the initial download while using a slower wireless connection, connect once while the device is in its cradle (using ActiveSync for the Internet connection). After that, the main program will be cached and will not need to be downloaded again.
PocketView requires a device running Microsoft Windows CE and a Web browser. Please see the System Requirements in the User's Help for more information.An Internet connection with a typical speed of at least 40 kbps is recommended.
If you wish to remove the cached PocketView program, use File Explorer to open the device's \Temp folder; locate the g2viewer.exe file and tap-and-hold it; and then select Delete from the pop-up menu.
Please email GoToMyPC customer support at gotocustomercare@care.gotomypc.com. If you prefer to reach us by phone, please click here for the phone number to use.The help section for PocketView is found in the general GoToMyPC Help on the GoToMyPC Web site.GoToMyPC PocketView Fact Sheet (PDF)
Simply click free trial and sign up for your account by registering and entering your credit card information. After a quick 2-minute setup, you can begin using the service immediately. Please note that the free trial is limited to one per customer.Try GoToMyPC free for 30 days. If you like what you see, pay only £11.99 a month after your free trial ends or switch to an annual plan for as little as £8.99 a month. If not, cancel and pay nothing.
The GoToMyPC free trial is set up to save you the effort of having to come back and purchase the plan at the end of the trial. By entering all necessary account setup information right at the start, you ensure that your remote access will continue without interruption when the free trial ends.
If you do not want to continue service after your free trial, you can easily cancel your trial online at any time by logging into your account at www.GoToMyPC.com and updating your subscription options on the billing information page. You can also call Customer Care free phone from the UK and Europe at 0800-051-8895. Your service will discontinue at the end of your free trial. If you want to completely remove GoToMyPC from your computer, click your computer's Start menu and select Settings > Control Panel > Add/Remove Programs.
We offer 3 GoToMyPC products: GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate. Each is designed to meet the needs of a specific audience. All plans include support and upgrades. See our Product Comparison for more information.
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GoToMyPC is available for a low monthly subscription fee of £11.99. Individuals may choose either a monthly or annual plan with unlimited access to 1 to 20 computers. GoToMyPC comes with a free trial option prior to purchase. For other pricing and more information about GoToMyPC, see our product information.
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GoToMyPC Pro provides your organization with all the tools your workforce needs to remotely access email, files, applications and network resources in real time. GoToMyPC Pro extends the workplace to any Web-enabled computer so that your employees can be productive from home, on the road, at a client's office or wherever they happen to be. For pricing and more information about GoToMyPC Pro, see our product information.
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GoToMyPC Corporate allows companies of any size to roll out and manage a corporate teleworking plan in minutes. It is a highly secure and cost-effective way for employees to access their computers and corporate resources remotely. Employees simply access and work on their computers using any Web browser. GoToMyPC Corporate comes with a free trial option for qualified parties prior to purchase. For more information about GoToMyPC Corporate, see our product information. For a demonstration or pricing, email gotosales@citrixonline.com or call (888) 646-0016.
To cancel your service, please log in to your account at GoToMyPC.com. Select My Account and update your subscription options on the Billing Info page. You can also call Global Customer Support toll-free at 1-888-259-3826. If you are calling from outside the United States or Canada, please use one of our international telephone numbers. Because GoToMyPC is a pre-paid service, your service will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again. Depending on the timing of your credit card billing cycle, your final charge may appear on your next statement. Please note that there are no refunds for service. Your plan will continue until its normal end date. Log in to review the active dates of service for your account.
We are required to charge VAT (Value Added Tax) in accordance with the local legislation of each European Union member state.
We collect 17.5% VAT from all customers with UK billing addresses as well as those with non-UK EU billing addresses who do not provide us with a VAT registration number.
If you select the Buy Now button instead of the Try It Free button when you register, you will be billed for the service.If you sign up for the free trial, use GoToMyPC and do not cancel your account before the trial is over, we will bill you for the GoToMyPC 1-computer monthly plan, which is £11.99. To cancel your trial and avoid being charged, please call GoToMyPC Global Customer Support at one of the phone numbers provided here.
Contact our Global Customer Support Department to make any adjustments to your account by submitting a billing inquiry form. If you prefer to reach us by phone, please click here for the phone number to use.If you mistakenly purchased a plan or made a change to your existing plan, please contact us so we can adjust your account to reflect the correct plan and any applicable charges or credits. (Please refer to your Account History screen for account details.) By default, account credits will be applied toward your next scheduled payment.When you make a change to your plan, your billing will be automatically adjusted and pro-rated against your current account balance. The cost for your new plan is calculated immediately, and you will receive a confirmation email receipt after the changes are completed. If your new plan selection increases your subscription price, you will be immediately prompted to enter payment. After submitting payment, you will receive a receipt via email. You will also be given instant access to any additional features for the new plan. Your subscription billing date will change to reflect the date of the change in plan.If your new plan selection decreases your subscription price, a credit will remain on your account. By default, account credits will be applied toward your next scheduled payment. All subsequent subscription billing will reflect the new plan price. Your subscription billing date will change to reflect the date of the change in plan.
Click here to log in and review your account billing information and online activity. You can also access this information by logging in and selecting My Account.
You will receive a receipt via email for your first GoToMyPC subscription purchase and anytime you change your GoToMyPC subscription plan thereafter. You will not receive a receipt for normal plan renewals, but you can print one online anytime by clicking here to log in to your account. You can also access this capability by logging in, selecting My Account and clicking Print Receipt.
Contact GoToMyPC Global Customer Support with any billing questions. Click here for the phone number to use. If you prefer to contact us online, click here to submit a billing inquiry form.
Previously, GoToMyPC only supported remote access to a computer running a Windows® operating system. GoToMyPC now provides the ability to remotely access a computer running a Mac operating system (Mac OS 10.5 and higher) or a PC (Windows 2000 and above, Windows XP or higher recommended).
GoToMyPC for Mac gives you remote access to both Macs and PCs from any computer with Internet access. View and control your Mac or PC as if you were sitting in front of it – from anywhere in the world. You can access all your computer programs, email, files and network resources.
GoToMyPC has been a trusted brand for your remote-access needs for years. We are proud to include Apple® products in our family and consider “PC” to be more about the “personal computer” than a specific operating system.We also didn’t want to restrict access to Macs only. With GoToMyPC you can access your Mac from a PC. Or your PC from a Mac. Or your Mac from another Mac. Or your PC from another PC. Whatever platform you’re using, GoToMyPC will work for you.
